In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Oscaro Power adheres to the e-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: Consumer Mediator FEVAD - BP 20015 - 75362 PARIS CEDEX 8 - https://www.mediateurfevad.fr/ . After prior written action by consumers towards Oscaro Power, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click here .